7 Days Return and Refund Policy
As we are producing custom products and due to custom nature of printing products and other services we provide, you need to notify us at WePrintBoxes.com within 3 business days of receiving your order if you catch the delivered product defective or not according to your ordered specifications. We cannot dispute a refund or credit to you; however we will reprint your original order if we made an error or catch it defective. Determination of defect is at the discretion of our management. You must submit digital photos documenting the product defect or return at your own expense to receive the reprint of your original order, the full quantity of the original order to us within 7 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable.
Payment, Order Placement & Cancellations
All prices of products from our data base on our website are shown in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. As we are producing custom products and due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a complete payment including all charges, taxes, shipping and handling fees are paid by the credit/debit card or paid by the user of our website with an approved payment method. As a part of order assignment, we require the users and customers of our website to approve proof (whether an electronic file or hard copy) of the printing products or other services they order. Following the approval of evidence by the customers, the printing jobs are sent to press. Once a print job has been accepted by customer and sent to press or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a partial time of 5-hours after approval of the evidence to cancel your order. Such cancellation will carry a charge of $20 and 4% of total order amount before the order is cancelled. You may also cancel orders beyond 24-hours’ time limit. Such cancellation will carry a charge of 45% of the total order amount to cover work done in our prepress department and financial costs associated with cancellation. We will not provide assurance that your order will be cancelled beyond 24-hours’ time limit.
Design Orders Are Non Refundable
WePrintBoxes.com does not dispute refunds or credits for any design services orders. All design orders once placed are concluding and non-refundable.